Timberbush Tours 

From £25 To £33 per person
Reviews
5 Reviews, Ratings
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Overall rating  Traveller Reviews of Timberbush Tours 

7 Aug 08
Fantastic tour excellent guide

Posted by Pafos-Cyprus from Pafos, Cyprus

We have joined one of Timberbush tour in July 2008 (2 days tour to Eilean Donan, Loch Ness & The North West Highlands). It was one of the many best things we did in Scotland. Great job from the company, fantastic experience for us. The tour was well-organized in luxury Mercedes mini-buses and we visited every single site was advertised (and two more). What about the guide (George): knowledgeable, providing information about everything, very friendly, with nice sense of humor, good driver (what else?), made our tour something we never forget. More over, we loved Scotland! And we will come back!

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23 Aug 07
5 Star tour provider

Posted by LE from Tampa, United States

We have been on several tours offered by Timberbush, and have found them all to be excellent. We've had many different drivers, and they were all punctual , friendly and professional. We like these tours because they take you on tours you might not otherwise be able to take on your own, i.e. Loch Ness or Oban. Certain tours are longer, up to 12 hours, but rest breaks are frequent and driving thru the beautiful Scottish countryside between stops is NOT a bad thing! Some people look for ways to be critical, but this company overall does a great job of providing a good tour experience.

10 of 10 found this review helpful. Did you?
11 Aug 07
Transportation company only

Posted by tourist from Tucson, United States

This is a transportation company only. You will be taken to sites, but not given a tour. You must pay your own admission. Also, company can change the itinerary to something completely different. Our first tour went to lovely places, but they wizzed past and many were hard to see through the trees. We were let off in a town and I confess that I never found Loch Lomond on my own!! The second tour was to a chapel, but the photo had been doctored. The site was a ruin covered with a metal protective roof--no way you could get pictures. The bus was a city bus instead of the promised van. The tour left 1/2 hour late and arrived back right on schedule. Instead of going to a picturesque town, we had lunch at Scotland's Wal-Mart (Doobies). The promised castle was just skipped. When the driver was asked to show the sites on the advertised itinerary, she responded that she was taking us to what she felt were the highlights. One was a distillery tour--there is one right across the street from the tour pick-up point so why bother to pay them to take you another one? Complaints to management were not responded to in any satisfactory way except very patient listening and the most persistent arguments I have ever experienced from a customer oriented business.

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Response from Timberbush Tours

Timberbush Tours has been operating for 10 years now and received its 5-Star grading from Visit Scotland in April 2006 based on hard work and continuing efforts to meet its customers' expectations. Timberbush Tours is a luxury mini-coach tour operator, providing a high standard of quality, day and extended tours across Scotland from both Edinburgh and Glasgow.

The company's driver-guides regularly receive excellent feedback via its quality systems and its website forum - indeed, many Timberbush customers repeat the tour experience because they have enjoyed a tour so much and then request the same guide: customer comments can be viewed on the Forum page of the website. Customer feedback, received from Canada to Copenhagen, and from Anstruther to Australia helps the company to know when it is getting most things right most of the time, but there is always room for improvement and Timberbush is always working to improve the quality, range and content of its tours for its customers.

Any customer feedback, whether positive or negative, is considered but must be taken in the context of facts.

The two tours in question were provided to the customer free of charge. One was to Loch Lomond and one to Rosslyn Chapel. Rosslyn Chapel is currently undergoing conservation work - hence the scaffolding - a disappointing but entirely understandable occurrence, given the volume of visitors it has received. The Loch Lomond tour: customers are always fully briefed by both booking staff and guides as to the several options for how they wish to spend their time on any tour and what is available, from cruises and castle visits, to walks and free time in towns. The lunch stop was not the usual one but a decision taken by the guide due to problems on road-route diversions that particular day and this was explained to the group.

Our professional and experienced guides lead the group but will always try to address the needs and interests of the group as a whole as to what they wish to visit out of the options on offer, time and route permitting. It is important that customers also have a certain degree of independence as to how they wish to spend some of their time.

Complaints regarding tours from customers are dealt with by management as always, in a professional and patient manner. This season, Timberbush continues to carry very high volumes of satsified customers who not only are happy to recommend us, but so delighted that they wish to repeat the experience and come back the following year.

Inevitably, and unfortunately, the company is not able to please all of its customers, all of the time - however it does strive to provide a high quality tour experience by using contemporary, comfortable, air-conditioned vehicles, knowledgeable and professional guides, and well-researched, successful tour routes and content.

6 May 07
Setting things Right

Posted by a TotalTraveller from Munich, United States

I have been on several tours with Timberbush and cannot understand what this person is talking about. As a student of Edinburgh university, I have a good understanding of Scottish history and the excellent guides of Timberbush have never made up any facts. The buses are comfortable, new Mercedes vehicles and all tours are done to a very high standard. I can highly recommend the company and its friendly, informed staff.

25 of 46 found this review helpful. Did you?
18 Dec 06
A bit of a disappointment

Posted by a TotalTraveller from Boston, United States

Really would not rate this company, its certainly not the product they advertise. We joined one of their tours in August 2006 and had the misfortune to endure a 11 hour bus journey listening to misleading facts and incorrect history. I'm not a Scot, but I do know the basics!

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